Refund Policy

Non-Refundable Policy for Digital Downloads

At Theodore And Rose we offer a variety of digital downloads, including crochet patterns, tutorials, and other digital content. We strive to provide high-quality products that meet our customers' expectations. Due to the nature of digital products, all sales are final and non-refundable. Please review the following policy carefully:

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1. No Refunds

All purchases of digital downloads from our store are final and non-refundable. Once you have gained access to the digital content, we are unable to offer a refund, exchange, or cancellation. By making a purchase, you agree to this policy.

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2. Download Issues

If you experience any issues with downloading or accessing your purchased digital product, please contact us at alanna@theodoreandrose.com. We will work with you to resolve the issue and ensure you receive your product.

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3. Product Descriptions

We strive to provide accurate descriptions and representations of our digital products. Please review the product details carefully before making a purchase. If you have any questions or need clarification about a product, feel free to contact us at alanna@theodoreandrose.com. before completing your purchase.

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4. Unauthorized Distribution

All digital products purchased from our store are for personal use only. Unauthorized distribution, sharing, or reselling of our digital products is strictly prohibited and may result in legal action.  Please read our full Copyright Policy HERE.

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5. Changes to This Policy

We reserve the right to update or modify this Non-Refundable Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

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6. Contact Us

If you have any questions or concerns about this Non-Refundable Policy, please contact us at alanna@theodoreandrose.com.

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Last updated: August 10, 2024​​